These general terms and conditions apply to both the provision of services and the sale of goods.
The general terms and conditions are deemed accepted by the customer upon completion of the order form or placement of an order.
After approval of the quotation, we are entitled to charge a deposit of 40% of the total amount (including VAT) of the relevant quotation when the amount excluding VAT exceeds €1,000. A reduction of this deposit as well as an increase up to the total amount of the quotation are not excluded, subject to an agreement between us and the customer.
Discounts stated in a quotation, whether signed or approved, are not binding due to possible fluctuations in purchase prices.
In case of cancellation of an already signed or approved quotation, a compensation fee of 20% of the total amount excluding VAT will be charged.
In case of non-payment in full by the customer within 14 calendar days (+ three working days if not via electronic means) after the first payment reminder has been sent, a compensation fee will be due by operation of law and without prior notice:
€20 if the amount due is less than or equal to €150;
€30 plus 10% of the amount due above €150;
€65 plus 5% of the amount due above €500, with a total limit of €2,000.
In case of non-payment in full by the customer within 14 calendar days (+ three working days if not via electronic means) after the first payment reminder has been sent, the customer will be liable by operation of law and without prior notice for interest at the legal rate for late payment in commercial transactions, in accordance with Article 5, paragraph 2 of the Law of 2 August 2002 on combating late payment in commercial transactions. This interest will be calculated on the outstanding amount.
In case of non-payment in full by the customer within 14 calendar days (+ three working days if not via electronic means) after the first payment reminder has been sent or failure to fulfill other obligations, we are entitled, without prior notice and without judicial intervention, to consider existing agreements as terminated at the customer's expense or to suspend their execution, without prejudice to our right to compensation.
VAT rate: In the absence of a written dispute within one month from the receipt of the invoice, the customer is deemed to acknowledge that:
(1) the work is carried out on a property whose first occupation took place in a calendar year at least ten/fifteen years prior to the date of the first invoice relating to these works,
(2) the property, after completion of the works, is used exclusively or primarily as a private residence,
(3) the works are provided and invoiced to an end-user.
If at least one of these conditions is not met, the customer must dispute the application of the reduced VAT rate in writing within one month, and the contractor will be required to issue a corrective invoice or debit note to the customer.
VAT reverse charge: In the absence of a written dispute within one month after receipt of the invoice, the customer is deemed to acknowledge that they are a taxable person obliged to submit periodic VAT returns. If this condition is not met, the customer will be held liable for the payment of the due tax, interest, and fines.
In case of disputes, only the competent courts of the relevant jurisdiction have authority.
Complaints must be submitted by the customer within 8 days from the invoice date, either by registered letter or by email with acknowledgment of receipt.
As long as the delivered goods and services have not been fully paid, they remain the property of the provider. However, all risks associated with the sold goods and services pass to the buyer upon delivery.
Working hours are charged from the start of work at the customer’s location until the completion of work at the customer’s location or from the start of preparatory work (such as wiring distribution panels) until the completion of these tasks.
Travel expenses are charged based on a mileage allowance, covering both the outward and return journey.
Additional costs such as parking fees, rental of aerial work platforms, or similar expenses are not included in quotations. These costs will be charged to the customer afterward, unless otherwise agreed in writing in advance.
Subscriptions are automatically renewed unless the subscription is canceled in writing in due time, at least one (1) month before the end of the term.
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